Order processing
Orders are processed within 3–5 business days (Monday to Friday, excluding public holidays). You’ll receive a confirmation once your order is on its way. Orders placed on weekends or holidays begin processing the next business day.
Delivery times
7-14 business days
Delivery estimates begin from the date your order ships, not the date it was placed. Timelines may run longer during peak periods or where carrier delays occur.
Order tracking
Once your order ships, we’ll send you a tracking link by email. Tracking can take up to 24 hours to update after dispatch.
Shipping address
Please check your address carefully at checkout. We can update your address only before your order has shipped — reach out through our [Contact Us] page as soon as possible. We’re unable to redirect orders already in transit, and we can’t replace orders delivered to an address entered incorrectly.
Delayed or lost orders
If your tracking hasn’t updated in 7 business days, get in touch through our [Contact Us] page and we’ll look into it with the carrier. If a parcel is confirmed lost in transit, we’ll send a replacement or issue a refund.
Duties and taxes
Any customs duties, taxes, or import fees charged on delivery are the responsibility of the recipient. These charges are set by your local customs authority and are not collected by us.
Contact us
Questions about your shipment? Reach out through our [Contact Us] page — we’re happy to help.