Return & Exchange Policy
We want you to love what you wear. If something isn’t right, you have 7 days to send it back.
Return window
You can return most items within 7 days of delivery. Requests made after this window may not be accepted.
Condition of items
To be eligible for a return, items must be:
- Unworn, unwashed, and free of perfume, deodorant, or makeup marks
- With all original tags still attached
- In their original packaging where possible
Knitwear is delicate. Please try pieces on over your own clothing and avoid pulling at the fibre — stretched, snagged, or pilled items cannot be accepted.
How to start a return
- Reach out through our [Contact Us] page with your order number and the item you’d like to return.
- We’ll confirm your request and send you the return instructions.
- Pack the item securely and send it back using the instructions provided.
Refunds
Once your return arrives and passes inspection, we’ll process your refund to the original payment method. Please allow a few business days for the refund to appear, as processing times vary between payment providers.
Original shipping charges are non-refundable unless the item was faulty or incorrect.
Exchanges
Need a different size or colour? Let us know through our [Contact Us] page and we’ll arrange an exchange, subject to availability. If your preferred option is out of stock, we’ll offer a refund instead.
Damaged or incorrect items
If your order arrives damaged, faulty, or different from what you ordered, contact us within 7 days of delivery with your order number and a photo. We’ll make it right at no cost to you.
Return shipping
Return shipping costs are the customer’s responsibility unless the item was faulty or incorrect. We recommend using a tracked service, as we can’t refund items that are lost in transit.
Contact us
Questions about a return or exchange? Reach out through our [Contact Us] page — we’ll sort it out with you.